Privacy Policy & Cookie Policy

1. Who We Are

Veyvora operates the website veyvora.co and is the responsible party for your personal information under POPIA. Contact us at info@veyvora.co or via WhatsApp.

2. What Data We Collect

We collect identity data (name), contact data (email, phone, delivery address), transaction data (orders, payment references), technical data (IP address, browser, device), usage data (pages visited, time on site) and communication data (messages via WhatsApp, email or contact form).

3. How We Collect Your Data

We collect data directly from you when you place an order, contact us, or browse our website. Technical and usage data is collected automatically through cookies, server logs, and analytics tools such as Google Analytics and Google Tag Manager. We do not purchase personal data from third parties.

4. How We Use Your Data

We use your data to process and fulfil orders, communicate with you, improve our website and services, prevent fraud, and comply with legal obligations. We do not sell your personal data to third parties.

5. Legal Basis for Processing

Under POPIA, we rely on: contract (order fulfilment), legitimate interest (website improvement, security), consent (non-essential cookies and analytics), and legal obligation (data retention required by law).

6. Data Sharing

We may share data with shipping carriers (name and address), payment processors (secure processing), and analytics providers (Google Analytics, anonymised data). We do not sell, rent, or trade your personal data.

7. Data Retention

Order records are retained for up to 6 years for tax obligations. Communication records for up to 2 years. Technical and usage data from analytics for up to 14 months. After the retention period, data is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including HTTPS encryption, secure storage, and restricted access to personal data.

9. Your Rights

Under POPIA, you have the right to access, correction, deletion, restriction, data portability, objection, and withdrawal of consent. Contact us at info@veyvora.co. We will respond within 30 days. You may also lodge a complaint with the Information Regulator of South Africa.

10. International Transfers

Some of our service providers may process data outside South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with POPIA.

Cookie Policy

11. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you use the site.

12. Cookies We Use

We use analytics cookies (Google Analytics: _ga, _ga_*, _gid), performance cookies (_gat) and marketing cookies (_gcl_au via Google Tag Manager). Analytics cookies last 2 years, _gid 24 hours, _gat 1 minute, and _gcl_au 90 days.

13. Managing Cookies

You can manage cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

15. Contact

For enquiries, contact us at info@veyvora.co, via WhatsApp, or visit our Contact page.